Frequently Asked Questions

Click on any FAQ title for more details, or click "open all" to see the contents of all FAQ items at once.

How Do I Apply for a Library Card?

Anyone may be issued a library card free of charge.

Proper photographic identification with a current address and signature is required. Children under the age of 18 must have a parent or guardian co-sign the application in order to get a library card.

Your Burbank Library card can be used at any of the City's three facilities: the Central Library, the Buena Vista Branch and Northwest Branch Libraries. When you are issued your new library card, you will also be given a Personal Identification Number (PIN). You will need your PIN to place holds on materials, renew materials, and to view your account using the Library's WebCat automation system. Please keep your PIN in a safe place. If your library card is lost or stolen, it is your responsibility to report it to the library.

For more information, call our Circulation Department at 818.238.5600.

How Long Can I Keep Books Out?

Most library material may be borrowed for a period of 21 days. This includes books, pamphlets, maps, compact discs, audio books, and children's magazines.

Library materials that may be borrowed for 7 days include new fiction, adult magazines, Civil Service test study books, college test guides, Cliffs Notes, circulating encyclopedias, videocassettes, and DVDs.

Rental DVDs check out for 3 days, at $1.00 for each item.

Renew/Reserve/Return

How To RENEW Items

Library materials that were checked out for 21 days may be renewed once for an additional 21 days.  If the item was checked out for 7 days, it may be renewed for an additional 7 days.

Items may be renewed in person at any Burbank Library at the circulation desk, over the phone  or online. If calling, please have your library card and the barcode numbers of the items you wish to renew handy when you call. Click here for library hours and telephone numbers.

Renewing online is easy through our Library iBistro Catalog.  You will need your library card and your PIN number, available from the Circulation Department. 

Here's how:Click here to access the Burbank Public Library's iBistro catalog »

  • Select "My Account," then select "Renew My Materials"
  • Type in your user ID (library card number without spaces) and PIN
  • Select "List Charged Items" and select items to be renewed

Please note that if the item has a "Hold", the system will not allow you to renew. You may only renew an item one time.

How to RESERVE an item

  • Find the item in the iBistro catalog and go to the "Full Details" page
  • Click on the "Hold" symbol in the upper right corner
  • Type in your user ID and PIN
  • Select "Place Hold"
  • Holds may not be placed upon Rental DVDs. 
  • Only adults (18 years and older) may check out videos and DVDs.
  • If you encounter any difficulties when placing a Hold, please contact the Reference Desk at any branch of the Burbank Public Library.

How to RETURN Items

Items may be returned to any Burbank Public Library Branch either inside at the circulation desk or, when we're closed, in the curbside drop bins.

How many items can I check out?

  • A total of 50 items may be checked out.
  • Audio Materials:  Maximum of 10 music CDs, 10 books on tape, 10 books on CDs.
  • Video Materials:  Maximum of 10 videos, 10 DVDs may be checked out.

What is the fine for overdue materials?

  • Daily fines for all adult materials are $.30 per item with a maximum fine of $10.00 per item
  • Daily fines for juvenile materials are $.15 per item with a maximum fine of $5.00 per item
  • adult and juvenile DVDs and videos (including rental titles) have a daily fine of $.50 per item with a maximum fine of $10.00 per item

Loan Periods

A total of 50 items may be borrowed.

Most Library material may be borrowed for a period of 21 days. This includes books, pamphlets, maps, compact discs, audio cassettes and children's magazines.

Library materials that may be borrowed for 7 days include new fiction, adult magazines, Civil Service test study books, college test guides, Cliffs Notes, circulating encyclopedias, videotapes and DVDs.

How Do I Apply for Internet Access?

Public access Internet computers are available at all three library facilities, Central Library, Buena Vista Branch, and the Northwest Branch.  Computer users must have a valid Burbank Public Library card.  To obtain a card, fill out an application and present it along with required identification to the circulation desk. 

To use the Internet, you must read and sign a copy of the Internet Use Policy. At that time, an "Internet" sticker will be placed on your card identifying you as an Internet user.  Internet users under the age of 18 must have their parent or guardian's signature on the Internet Use Policy's Signature and Authorization form.

How do I Become a Volunteer at the Library?

For some people, the opportunity to be part of an organization and meet new people is a good enough reason for volunteering. Others like to feel they are part of a team, helping to extend service to the public. Working adults usually volunteer to serve their community and to do something different from what they do at work. Students volunteer to gain work experience, help their community and earn service hours. Retired people finally have the time to do some of the things they've always wanted to do, and they enjoy making news friends at the library.

Some of the typical volunteer opportunities include: participate as a tutor in the Literacy program, deliver books to home borrowers, assist with children's programming, assist with book sales sponsored by the Friends of the Library, as well as provide general assistance to various library departments. If you're interested in becoming a volunteer, call our Volunteer Coordinator at 818.238.5580.

How Do I Offer Compliments or Suggestions?

Your comments are important to us.  When you visit any of the library facilities, there are suggestion forms available near the circulation/checkout area.

You may also email us with your compliments and suggestions. We thank you for taking the time to share your views.

Are There Any Job Openings In the Library? How Can I Apply?

There are managerial, professional, paraprofessional, and clerical positions in the Burbank Library system. 

Resumes will not be accepted in lieu of City of Burbank application. 

Call the 24-hr Jobline (818.238.5000) for details and to receive a City of Burbank application. 

Return the completed application to Human Resources, City of Burbank, 275 E. Olive Avenue, Burbank, CA. 91502. 

Click here for current job openings.

How Do I Join The Friends Of The Library?

The Friends of the Burbank Public Library is a volunteer non-profit organization that was incorporated on July 15, 1980. They provide financial support and volunteer support for library programming and special purchases.

This organization functions as a conduit for tax deductible gifts to the library. Please join us.

You may pick up a membership form at any of the library facilities, or download the membership form online.

How do I reserve a meeting room?

Both the Central and Buena Vista libraries have meeting rooms available. To make inquiries, please call our administration office at 818.238.5557 for information or booking a meeting room.

Click here for Meeting Room policies and application.

The Buena Vista Library has 3 study rooms available for group use (2 to 6 people) on a first come, first served basis. No future day or telephone reservations are accepted. Room reservations are made in person at the reference desk. You must be at least 14 years old and have a valid library card to reserve a room. These rooms are intended for informal study groups only, and not for use by groups either on a regular basis or for non-educational purposes. Tutoring is not allowed (except tutoring by the library’s literacy department or family members).

Fines and Fees

 Library Fines and Fees

ARTICLE VI

LIBRARY CHARGES

SECTION 1. OVERDUE FINES

(Added 11/1/83, Resolution 20,786)

(Last Update 6/17/03, Resolution 26,506)

(A) Adult Media

       (1) All items (except video/DVD) $0.30 Item/Day

       (2) Video/DVD $0.50 Item/Day

       (3) Maximum fine for magazines, paperbacks and pamphlets $5.00 Item

       (4) Maximum fine* $10.00 Item

(B) Juvenile Media

       (1) All items (except video/DVD) $0.15 Item/Day

       (2) Maximum fine** (except video/DVD) $5.00 Item

 

 SECTION 2. DAMAGED AND LOST ITEMS

 

 (Last Update 6/17/08, Resolution 27,712)

 (A) Lost, non-returned, or damaged and not capable of repair     

       (1) Adult items Item replacement cost which includes a $10.00 processing fee

       (2) Juvenile items Item replacement cost which includes a $10.00 processing fee

       (3) Paperback books Item replacement cost which includes a $5.00 processing fee.

       (4) Periodicals Item replacement cost which includes a $5.00 processing fee.

       (5) Circulation Baskets $30.00 Item

 Note: Lost property may be replaced with a like item acceptable to the Library Services

Director and replacement cost will not be charged. If replacement fee has been paid

and item is returned within six months of due date, replacement cost will be refunded.

Like items cannot be refunded.

SECTION 3. INTERLIBRARY LOAN FEES

(Added to Section 4 as Postal Fees on 11/1/83, Resolution 20,786)

(Renamed & Moved to Section 3 on 6/27/95, Resolution 24,510)

(Last Update 6/17/03, Resolution 26,506)

(A) Interlibrary loans $3.00 Items + fees required by lending library

SECTION 4. MISCELLANEOUS

(Added to Section 8 on 11/1/83, Resolution 20,786)

(Moved to Section 4 on 6/27/95, Resolution 24,510)

(Last Update 6/11/13, Resolution 28,619)

 

(A) Duplicate Library Card $1.00 Card

(B) Reservation Fee $1.00 Item

(C) Meeting Room Rental - Central Library

       (1) Resident $50.00 1-4 Hours $10.00 Each Addl. Hr.

       (2) Non-Resident $100.00 1-4 Hours $20.00 Each Addl. Hr.

       (3) Non-Profit - Resident $25.00 1-4 Hours $5.00 Each Addl. Hr.

       (4) Non-Profit - Non-Resident $50.00 1-4 Hours $10.00 Each Addl. Hr.

(D) Meeting Room Rental - Buena Vista Library

       (1) Resident $200.00 1-3 Hours

                $35.00 Each Addl. Hr.

       (2) Non-Resident $300.00 1-3 Hours

               $65.00 Each Addl. Hr.

       (3) Use of Kitchen Facilities $100.00 1-3 Hours

               $35.00 Each Addl. Hr.

      (4) Refundable Cleaning Deposit for Kitchen $100.00

      (5) Non-Profit - Resident $25.00 1-3 Hours Without Kitchen

               $5.00 Each Addl. Hr. Without Kitchen

               $50.00 1-3 Hours With Kitchen

               $10.00 Each Addl. Hr. With Kitchen

(6) Non-Profit - Non-Resident $50.00 1-3 Hours Without Kitchen

               $10.00 Each Addl. Hr. Without Kitchen

               $100.00 1-3 Hours With Kitchen

               $20.00 Each Addl. Hr.With Kitchen

(E) Non-Refundable Processing Fee - All Meeting Rooms $15.00 Item

(F) Computer Rental Program $6.00 Per Hour

(G) Exam Proctoring $40.00 Per Exam

(H) Copy Vend Card for Public Access Computer Printing $1.00 Per Copy VendCard

(I) Commemorative Library Card $1.00 Per Card

 

 A link to the complete city-wide list of fines and fees is below.

  Fines and fees 2013/2014

 

 

 

 

 

(Added to Section 3 on 11/1/83, Resolution 20,786)

(Moved to Section 2 on 6/27/95, Resolution 24,510)

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